Utile App Is Coming Soon

We’re building something amazing for you!
The Utile app will be available soon on Android & iOS.
Stay tuned!

Inclusions –

Inspection & Diagnosis

Check-up of motor, drum, and control panel
Error code analysis and water flow check

Repair & Replacement

Fixing or replacing faulty sensors, pumps, or belts
Drum alignment and motor servicing

Installation & Uninstallation

Setup of top-load, front-load, or semi-automatic units
Water inlet and drain pipe connections

Safety & Compliance

Use of original or approved spare parts
Voltage and water pressure checks

Protection & Cleanup

Handling with protective gear and surface masking
Post-repair cleanup and test run

Quality Assurance

Brand-trained technician (if applicable)
Service warranty and client confirmation

Exclusions –

Major Component Replacement

Drum replacement or sealed system overhaul
PCB board replacement (unless specified)

Installation Scope

New machine purchase or delivery
Custom plumbing or electrical setup

Brand-Specific Services

Warranty claims or brand-authorized servicing
Software updates or firmware resets

Material & Spare Parts

Purchase of accessories (stand, cover, etc.)
Non-standard or imported spare parts

Post-Service Coverage

AMC or extended warranty
Post-repair cleaning or water testing

TERMS & CONDITIONS FOR SERVICES

Utile connects users with verified service professionals across cleaning, pest control, painting, and other home services. By booking a service, you agree to the following terms:

🛠️ Scope of Services

Utile acts as a platform to facilitate service delivery by independent professionals.
Services are intended for personal, residential, and commercial use unless otherwise approved.
Services are available only within India.

📅 Booking & Scheduling

Services must be booked at least 24 hours in advance.
Time slots are subject to availability and may be rescheduled due to operational delays or weather.
Free cancellation is allowed up to 12 hours before the scheduled time. Late cancellations may incur a ₹150 fee.

💳 Payment & Pricing

Payments can be made via UPI, card, net banking, or cash on completion.
Some services may require advance payment or booking deposit.
All prices are inclusive of GST. Digital invoices are issued post-service.

🧼 User Responsibilities

Ensure access to water, electricity, and the service area.
Remove personal items, valuables, and fragile objects before service begins.
Disclose material sensitivities, pre-existing damage, or special requirements in advance.

🔐 Safety & Conduct

All professionals follow Utile’s code of conduct. Any misbehaviour must be reported immediately.
Users are responsible for ensuring pets, children, and valuables are safe during service.
Damage claims must be reported within 24 hours of service completion.

⚖️ Platform Liability

Utile is not responsible for disputes, damages, or service failures arising directly between customers and vendors.
Any issues must be resolved between the parties involved, with Utile offering support where possible but without liability.

📞 Support & Feedback

Customer support is available via WhatsApp and phone from 9 AM to 9 PM.
Users may be contacted post-service for feedback or quality assurance.

📌 Additional Terms and Privacy Policy

Offers and discounts are non-transferable and time-bound.
Utile respects user privacy. Personal data is handled as per our Privacy Policy.
All disputes will be resolved under Indian jurisdiction.

On-Demand Repairs

Renovation Services

🔐 VENDOR PRIVACY POLICY – CHECKLIST

This policy outlines how Utile collects, uses, stores, and protects personal and professional data of vendors operating on its platform.

1. Data Collection

Full name, contact number, email ID
Government-issued ID (e.g., Aadhaar, PAN)
Bank account details for payouts
Service history and ratings
Location and availability
Emergency contact (optional)

🧠 2. Purpose of Data Use

Identity verification and background checks
Service assignment and scheduling
Payment processing and invoicing
Performance tracking and quality assurance
Legal compliance and audit trails
Internal training and support

🔄 3. Data Sharing

Shared with customers only when required for service delivery (e.g., name, phone number)
Shared with payment gateways for transaction processing
Shared with law enforcement or government agencies upon legal request
Never sold or rented to third parties for marketing

🛡️ 4. Data Security

Vendor data is stored on encrypted servers
Access is restricted to authorized personnel only
Regular audits and access logs maintained
Vendors are advised not to share login credentials or OTPs

🧾 5. Consent & Control

Vendors consent to data use by signing onboarding forms or digital agreements
Vendors may request access, correction, or deletion of their data
Opt-out available for promotional messages (transactional messages remain mandatory)

📆 6. Data Retention

Vendor data is retained for the duration of active service plus 3 years for compliance
Inactive vendor data may be archived or anonymized
Financial records retained as per statutory requirements

⚖️ 7. Legal Compliance

Policy complies with Indian IT Act, 2000 and applicable data protection laws
Any breach or misuse will be investigated and may result in termination or legal action
Disputes will be resolved under Indian jurisdiction