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Utile App Is Coming Soon

We’re building something amazing for you!
The Utile app will be available soon on Android & iOS.
Stay tuned!

TERMS & CONDITIONS FOR SERVICES

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Utile connects users with verified service professionals across cleaning, pest control, painting, and other home services. By booking a service, you agree to the following terms:

🛠️ Scope of Services

  • Utile acts as a platform to facilitate service delivery by independent professionals.
  • Services are intended for personal, residential, and commercial use unless otherwise approved.
  • Services are available only within India.

📅 Booking & Scheduling

  • Services must be booked at least 24 hours in advance.
  • Time slots are subject to availability and may be rescheduled due to operational delays or weather.
  • Free cancellation is allowed up to 12 hours before the scheduled time. Late cancellations may incur a ₹150 fee.

💳 Payment & Pricing

  • Payments can be made via UPI, card, net banking, or cash on completion.
  • Some services may require advance payment or booking deposit.
  • All prices are inclusive of GST. Digital invoices are issued post-service.

🧼 User Responsibilities

  • Ensure access to water, electricity, and the service area.
  • Remove personal items, valuables, and fragile objects before service begins.
  • Disclose material sensitivities, pre-existing damage, or special requirements in advance.

🔐 Safety & Conduct

  • All professionals follow Utile’s code of conduct. Any misbehaviour must be reported immediately.
  • Users are responsible for ensuring pets, children, and valuables are safe during service.
  • Damage claims must be reported within 24 hours of service completion.

⚖️ Platform Liability

  • Utile is not responsible for disputes, damages, or service failures arising directly between customers and vendors.
  • Any issues must be resolved between the parties involved, with Utile offering support where possible but without liability.

📞 Support & Feedback

  • Customer support is available via WhatsApp and phone from 9 AM to 9 PM.
  • Users may be contacted post-service for feedback or quality assurance.

📌 Additional Terms and Privacy Policy

  • Offers and discounts are non-transferable and time-bound.
  • Utile respects user privacy. Personal data is handled as per our Privacy Policy.
  • All disputes will be resolved under Indian jurisdiction.

On-Demand Repairs

Renovation Services

🔐 VENDOR PRIVACY POLICY – CHECKLIST

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This policy outlines how Utile collects, uses, stores, and protects personal and professional data of vendors operating on its platform.

 1. Data Collection

  • Full name, contact number, email ID
  • Government-issued ID (e.g., Aadhaar, PAN)
  • Bank account details for payouts
  • Service history and ratings
  • Location and availability
  • Emergency contact (optional)

🧠 2. Purpose of Data Use

  • Identity verification and background checks
  • Service assignment and scheduling
  • Payment processing and invoicing
  • Performance tracking and quality assurance
  • Legal compliance and audit trails
  • Internal training and support

🔄 3. Data Sharing

  • Shared with customers only when required for service delivery (e.g., name, phone number)
  • Shared with payment gateways for transaction processing
  • Shared with law enforcement or government agencies upon legal request
  • Never sold or rented to third parties for marketing

🛡️ 4. Data Security

  • Vendor data is stored on encrypted servers
  • Access is restricted to authorized personnel only
  • Regular audits and access logs maintained
  • Vendors are advised not to share login credentials or OTPs

🧾 5. Consent & Control

  • Vendors consent to data use by signing onboarding forms or digital agreements
  • Vendors may request access, correction, or deletion of their data
  • Opt-out available for promotional messages (transactional messages remain mandatory)

📆 6. Data Retention

  • Vendor data is retained for the duration of active service plus 3 years for compliance
  • Inactive vendor data may be archived or anonymized
  • Financial records retained as per statutory requirements

⚖️ 7. Legal Compliance

  • Policy complies with Indian IT Act, 2000 and applicable data protection laws
  • Any breach or misuse will be investigated and may result in termination or legal action
  • Disputes will be resolved under Indian jurisdiction

Painting Services

Sewage Treatment Plant

Pest Control

Cleaning Services

Floor Polishing

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