Utile connects users with verified service professionals across cleaning, pest control, painting, and other home services. By booking a service, you agree to the following terms:

🛠️ Scope of Services

• Utile acts as a platform to facilitate service delivery by independent professionals.
• Services are intended for personal, residential, and commercial use unless otherwise approved.
• Services are available only within India.

📅 Booking & Scheduling

• Services must be booked at least 24 hours in advance.
• Time slots are subject to availability and may be rescheduled due to operational delays or weather.
• Free cancellation is allowed up to 12 hours before the scheduled time. Late cancellations may incur a ₹150 fee.

💳 Payment & Pricing

• Payments can be made via UPI, card, net banking, or cash on completion.
• Some services may require advance payment or booking deposit.
• All prices are inclusive of GST. Digital invoices are issued post-service.

🧼 User Responsibilities

• Ensure access to water, electricity, and the service area.
• Remove personal items, valuables, and fragile objects before service begins.
• Disclose material sensitivities, pre-existing damage, or special requirements in advance.

🔐 Safety & Conduct

• All professionals follow Utile’s code of conduct. Any misbehaviour must be reported immediately.
• Users are responsible for ensuring pets, children, and valuables are safe during service.
• Damage claims must be reported within 24 hours of service completion.

⚖️ Platform Liability

• Utile is not responsible for disputes, damages, or service failures arising directly between customers and vendors.
• Any issues must be resolved between the parties involved, with Utile offering support where possible but without liability.

📞 Support & Feedback

• Customer support is available via WhatsApp and phone from 9 AM to 9 PM.
• Users may be contacted post-service for feedback or quality assurance.

📌 Additional Terms and Privacy Policy

• Offers and discounts are non-transferable and time-bound.
• Utile respects user privacy. Personal data is handled as per our Privacy Policy.
• All disputes will be resolved under Indian jurisdiction.