Utile App Is Coming Soon

We’re building something amazing for you!
The Utile app will be available soon on Android & iOS.
Stay tuned!

TERMS & CONDITIONS FOR SERVICES

Utile connects users with verified service professionals across cleaning, pest control, painting, and other home services. By booking a service, you agree to the following terms:

🛠️ Scope of Services

Utile acts as a platform to facilitate service delivery by independent professionals.
Services are intended for personal, residential, and commercial use unless otherwise approved.
Services are available only within India.

📅 Booking & Scheduling

Services must be booked at least 24 hours in advance.
Time slots are subject to availability and may be rescheduled due to operational delays or weather.
Free cancellation is allowed up to 12 hours before the scheduled time. Late cancellations may incur a ₹150 fee.

💳 Payment & Pricing

Payments can be made via UPI, card, net banking, or cash on completion.
Some services may require advance payment or booking deposit.
All prices are inclusive of GST. Digital invoices are issued post-service.

🧼 User Responsibilities

Ensure access to water, electricity, and the service area.
Remove personal items, valuables, and fragile objects before service begins.
Disclose material sensitivities, pre-existing damage, or special requirements in advance.

🔐 Safety & Conduct

All professionals follow Utile’s code of conduct. Any misbehaviour must be reported immediately.
Users are responsible for ensuring pets, children, and valuables are safe during service.
Damage claims must be reported within 24 hours of service completion.

⚖️ Platform Liability

Utile is not responsible for disputes, damages, or service failures arising directly between customers and vendors.
Any issues must be resolved between the parties involved, with Utile offering support where possible but without liability.

📞 Support & Feedback

Customer support is available via WhatsApp and phone from 9 AM to 9 PM.
Users may be contacted post-service for feedback or quality assurance.

📌 Additional Terms and Privacy Policy

Offers and discounts are non-transferable and time-bound.
Utile respects user privacy. Personal data is handled as per our Privacy Policy.
All disputes will be resolved under Indian jurisdiction.

On-Demand Repairs

Renovation Services

🔐 VENDOR PRIVACY POLICY – CHECKLIST

This policy outlines how Utile collects, uses, stores, and protects personal and professional data of vendors operating on its platform.

1. Data Collection

Full name, contact number, email ID
Government-issued ID (e.g., Aadhaar, PAN)
Bank account details for payouts
Service history and ratings
Location and availability
Emergency contact (optional)

🧠 2. Purpose of Data Use

Identity verification and background checks
Service assignment and scheduling
Payment processing and invoicing
Performance tracking and quality assurance
Legal compliance and audit trails
Internal training and support

🔄 3. Data Sharing

Shared with customers only when required for service delivery (e.g., name, phone number)
Shared with payment gateways for transaction processing
Shared with law enforcement or government agencies upon legal request
Never sold or rented to third parties for marketing

🛡️ 4. Data Security

Vendor data is stored on encrypted servers
Access is restricted to authorized personnel only
Regular audits and access logs maintained
Vendors are advised not to share login credentials or OTPs

🧾 5. Consent & Control

Vendors consent to data use by signing onboarding forms or digital agreements
Vendors may request access, correction, or deletion of their data
Opt-out available for promotional messages (transactional messages remain mandatory)

📆 6. Data Retention

Vendor data is retained for the duration of active service plus 3 years for compliance
Inactive vendor data may be archived or anonymized
Financial records retained as per statutory requirements

⚖️ 7. Legal Compliance

Policy complies with Indian IT Act, 2000 and applicable data protection laws
Any breach or misuse will be investigated and may result in termination or legal action
Disputes will be resolved under Indian jurisdiction

Painting Services

Sewage Treatment Plant

Pest Control

Cleaning Services

Floor Polishing

Inclusions –

Toilet & Commode Cleaning

Deep cleaning of toilet bowl, seat, flush tank, and base
Removal of stains, limescale, and odor

Sink & Tap Cleaning

Scrubbing of washbasin, faucet, and drain area
Descaling and polishing of metal fixtures

Wall & Tile Scrubbing

Cleaning of wall tiles, floor tiles, and grout lines
Removal of soap scum, hard water stains, and mildew

Shower Area & Accessories

Cleaning of showerhead, glass partitions, geyser and handles
Wipe-down of shelves, soap holders, and dispensers

Mirror & Glass Cleaning

Streak-free cleaning of mirrors and glass surfaces

Floor Cleaning

Scrubbing and mopping of bathroom floor
Disinfection of high-touch zones

Final Sanitization

Use of eco-safe disinfectants across all surfaces
Odor neutralization and hygiene assurance

Exclusions –

Plumbing Repairs

Fixing leaks, blockages, or broken fixtures

Structural Damage

Cracked tiles, broken fittings, or mold remediation

Ceiling & Vent Cleaning

Exhaust fans, ceilings, or overhead fixtures

Storage Units & Cabinets

Interior cleaning of closed cabinets or drawers

Personal Item Handling

Rearranging toiletries, cosmetics, or personal belongings

Exterior Areas

Cleaning outside the bathroom (balcony, corridor, etc.)

Bathroom Cleaning

⚠️ No variations found.

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